The recent pandemic has caused many companies to close their doors for the last few months. This has resulted in low profits and many frustrations for workers and owners alike. However with time, many stores are starting to open their doors again. While many states are giving retail stores permission to open their doors again, many customers still do not feel comfortable going into such places.
To help reduce the risk of spreading the new coronavirus, many retail stores are opting to use contactless service to help improve customer experience.
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Self-Service Kiosks
One of the most innovative ways that retail stores increase their profits while maintaining contactless service is to offer self-service kiosks. The theory behind self-service kiosks is that businesses can place items inside of a self-service kiosk and allow customers to purchase the items inside using their credit card or cash. The consumer is able to purchase their own items without ever having to talk to an employee. This is great for customers who know what they want. It is also ideal for retail owners because it allows them to reduce employee costs and still offer their customers what they want.
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Micro-Markets
This is a relatively new trend in the retail space that allows customers to shop for what they want without any employees around. Customers are able to check out their own items and then pay for them in a self-service kiosk. They can check out their own items without coming into contact with any employees. This is a popular model for growing companies.
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Curbside Pickup
Another great option for retail stores who want to give their customers everything they need is by using online shopping and curbside pickup. Customers can easily shop online and purchase the items that they want from the online store. They can then go to the retail store and have the employees place the items they ordered in their trunk. This allows customers to get what they need without having to walk into the store or work directly with employees. During COVID-19, this is one of the main ways that large retail chains have done business. It allows customers to shop online, find coupons, and check out easily without risking exposure to the disease.
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Interactive Payment Touch Screens
Many stores have started to use self-checkout machines to help customers check out easily without talking to employees. Another great and innovative way that companies are changing the checkout process is by using these interactive touch screens. These screens allow shoppers to engage with technology. They are able to scan the items they have purchased, find coupons from companies, and look at past purchases. This creates a great consumer experience that is sure to have customers coming back.
As many states lift the restrictions on retail shopping, retail stores are going to have to find new and innovative ways to help their customers shop if they wish to make profits. To help customers enjoy their experience and to make sure both employees and customers feel safe, all retail stores should be aiming to offer contactless service. These are four of the best ways that retail stores can aim to help customers enjoy their shopping experience. Everyone is going to want to get out of the house after quarantining, but it is crucial that we all do it safely.
